Terms & Conditions



This Agreement (the “Agreement” or “TOS”) is between us, Intro (Introfied AB) (“Intro”, “we”, “our” or “us”, “Intro representative” etc.) and you, the Customer as applicable. References to “Customer” and “you” include any employer, client or other party you may be acting for in accessing Intro.io (the “Site”). You are the “Customer” under this Agreement, Intro’s Privacy Policy and Data Processing Agreement (“DPA”; in Swedish Biträdesavtal) if you by clicking or tapping on a button indicating your acceptance of this Agreement, by executing a document that references this Agreement, or by using the Services. If you don’t agree with any provision of these Terms of Service, you may not use the Site or the Services. If you are an organization, the individual who agrees to this Agreement on your behalf must have the authority to bind you to this Agreement.


The Site provides services to help connect Intro’s Customers with Candidates (the “Services” or the “Service”). Both the Customer and the Candidate can exchange information with one another through the Site in various ways, such as sending emails, obtain information about another through the Site or but not limited to if Intro via an automated message introduce a Candidate to the Customer over email. “Candidate” means a profile of a real person whose identity and contact details (including but not limited to an email address, social links or a phone number) are listed.


“Information” means a Candidate’s identity or contact details (email address, social links or phone number). “introduce” means an email is being sent out by means initiated via Intro’s Services from the email address provided by the Customer to a Candidate.





The Service is provided “as is” and “as available”.




The Service includes access to email support. “Email support” means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Intro to respond within one business day) concerning the use of the Service. All Intro support will be provided in accordance with Intro standard practices, procedures and policies. Intro may need to access your account in order to deliver support and customer services. Additional support and service levels can be agreed upon separately in an SLA (Service Level Agreement) between Intro and the customer.




Intro continually changes and improves the Service. The Customer’s use of any new features and functionality added to the Service may be subject to additional or different terms relating to such new features and functionality. Intro may alter or remove functionality from the Service at any time without prior notice. Intro will inform the Customer of any additional or different terms over email to the Customer’s email address.




Intro may limit or suspend the Service from time to time at our discretion (for example, to perform scheduled maintenance). If Intro limits or suspends the Service, Intro will endeavor to give the Customer reasonable advance notice so that the Customer can plan around it. However, there may be some situations, such as security emergencies, where it may not be practicable for Intro to give advance notice. Intro will use commercially reasonable efforts to narrow the scope and duration of the suspension or limitation as is needed to resolve the issue that prompted such action.




If the Customer uses any third party service with the Service, the Customer acknowledges that the service may access or use the customer’s information. Intro will not be responsible for any act or omission of the third party, including such third party’s use of the Customer’s information. Intro does not warrant or support any such third party service, and the Customer should contact that third party for any issues arising from the Customer’s use of the third party service. A detailed description of third party services’ use and data protection can be found in our Data Processing Agreement. Customers can together with Intro agree on a custom DPA, otherwise the standard DPA will automatically apply. 


Customer obligations



The Customer must provide a legal full name, a valid email address and any other information requested in order to complete the signup process. The Customer is responsible to keep the provided information up to date. The Customer is responsible for providing the data necessary for Intro to be able to fulfill its obligations. 




The Customer must be a human. Accounts registered by “bots” or other automated methods are not permitted. Abuse or excessively frequent or inhuman searches on Intro that indicates any “scraping” or “crawling” activities may result in a temporary or permanent suspension of the Customer’s account or access to the Service. Intro, in its sole discretion, will determine abuse or excessive usage of the Service. Intro will make a reasonable attempt via email to warn the Customer prior to any suspension.


Illegal activity


The Customer is responsible to ensure that the Service is not used for any illegal or abusive purposes.




The Customer consents to the transfer, processing, and storage of information on the Customer and its employees including any personal data (“Customer Information”) in accordance with this Agreement, including Intro’s “Privacy Policies” and “Data Processing Agreement”. The Customer agrees with Intro’s privacy policies “Data Processing Agreement”.




The Customer agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by a Senior Executive at Intro.


Payment & Billing



The Customer must provide Intro with accurate customer and billing information and keep this information up to date.



By using the Service the Customer gives Intro the right to charge the submitted credit card, or bill the Customer via other payment methods, for fees connected with the Service such as campaign fees, renewal fees or fees for extra services.



Upon registration for the Service, Intro provides one option of Payment terms to the Customer:




The Customer pays in advance for each billing cycle or order, such as an “Intro Campaign” or “Intro Consultant”. The Customer must pay in the whole billing cycle or order in full. 



The Customer is responsible for all charges incurred related to the Customer’s Intro account, including any applicable taxes or technical requirements necessary to use Intro’s services, including but not limited to the Customer’s email domain and email address. 



Intro may change the fees charged for the Service at any time, provided that, for any fees billed on a subscription basis or per order, the change will become effective only at the end of the then-current billing cycle or order.


Termination of Service


In case of any breach of the Agreement by the Customer (including any late payments), Intro may terminate this Agreement with immediate effect without any liability to the Customer. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 



Occasionally Intro may, in its sole discretion, make changes to these Terms of Service (“TOS”). Intro will announce important changes to the TOS on the Customer’s Intro account or by written notice to the Customer’s provided contact information. The current TOS are always available at Intro’s Site Intro.io. By continuing to use the Service after those changes are made, the Customer is expressing and acknowledging the acceptance of the changes.



Intro reserves the right to use the Customer’s name and/or company name as a reference for marketing or promotional purposes on the Intro.io website and other communication with existing or potential Intro customers. To decline Intro this right the Customer needs to email hi@intro.io stating the wish not to be used as a reference or any similar purpose.


Intellectual Property


As Intro asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If the Customer believes that material located on Intro’s site or linked to by Intro violates any copyright, the Customer is encouraged to notify Intro. Intro will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Intro will terminate such customer’s access to and use of the Service if, under appropriate circumstances, the customer is determined to be a repeat infringer of the copyrights or other intellectual property rights of Intro or others.


This Agreement does not transfer from Intro to the Customer any Intro or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Intro. Intro, the Intro logo, and all other trademarks, service marks, graphics and logos used in connection with Intro, or the Service are trademarks or registered trademarks of Intro or Intro licensors. Other trademarks, service marks, graphics and logos used in connection with the Service may be the trademarks of other third parties. The Customer’s use of the Service grants the Customer no right or license to reproduce or otherwise use any Intro or third-party trademarks.


Contracting Entity



The Service is provided by Intro (Introfied AB) (org no 556847-3432) and the references to “Intro”, “we”, “us”, and “our” are references to Intro (Introfied AB), a Swedish company located at c/o Kivra: 556847-3432, 106 31, Stockholm, Sweden.



The Customer will not delegate, subcontract, transfer or assign this Agreement or any of its rights or obligations, without the prior written consent by Intro.






This Agreement (including any documents incorporated herein by reference to a URL or otherwise), and any sales quote or other sales document prepared for the Customer by Intro and sent to the Customer by email (“Sales Document”) constitute the entire agreement between the Customer and Intro and they supersede any other prior or contemporaneous agreements, terms and conditions, written or oral concerning its subject matter. Any terms and conditions appearing on a purchase order or similar document issued by the Customer do not apply to the Service, do not override or form a part of this Agreement, and are void.



To the extent any conflict exists between them, any Sales Document provided by Intro prevails over this Agreement, and this Agreement prevails over any additional terms with respect to the Service not approved by Intro in writing.



Neither Intro nor the Customer will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, governmental action, or internet disturbance) that was beyond the party’s reasonable control.



The relationship between Intro and the Customer is that of independent contractors, and not legal partners, employees, or agents of each other.





The Services are provided “as is”. Intro and its suppliers and licensors hereby disclaim all warranties of any kind, expressed or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Intro nor its suppliers and licensors, makes any warranty that the Services will be error free or that access there to will be continuous or uninterrupted. The Customer understands that the Customer shares, downloads from, or otherwise obtains content or services through, the Services at the Customer’s own discretion and risk.



Each party represents and warrants that: It has full power and authority to enter into this Agreement; and Intro represents and warrants that the Services provided do not infringe or violate any rights of third parties, and are in strict accordance with all applicable laws and regulations, including, but not limited to all data/privacy laws (including without limitation any local laws or regulations in your country, state, city, or other governmental area).


The Customer represents and warrants that the Customer’s use of the Service will be in strict accordance with the Intro Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area).



The Customer represents and warrants that it is not barred by any applicable laws from being supplied with the Service. The Service may not be used in any country that is subject to an embargo by the European Union or the United States are applicable to the Service. The Customer will ensure that: it does not use the Service in violation of any export restriction or embargo by the European Union or the United States; and it does not provide access to the Service to persons on the U.S. Department of Commerce’s Denied Persons List or Entity List, or the U.S. Treasury Department’s list of Specially Designated Nationals.


Limitation of liability




You expressly understand and agree that Intro shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Intro has been advised of the possibility of such damages), resulting from e.g. (but not limited to): the use or the inability to use the Intro Service; the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Intro Service; unauthorized access to or alteration of your transmissions or data; statements or conduct of any third party on the Intro Service; or any other matter relating to the Intro Service.



Any decisions you make based on data from the Intro Service are your sole responsibility. Intro shall not be held liable for any such decisions.


Damage and losses.

In no event shall Intro’s total liability to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to negligence, or otherwise) exceed the amount paid by you, if any, for using the Service during the 12 months preceding the event causing the loss.



The Customer agrees to indemnify and hold harmless Intro, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including reasonable attorneys’ fees, arising out of your use and access to the Services solely as related to any data or content transmitted by you, including but not limited to your violation of this Agreement. Intro agrees to indemnify, defend, and hold your company, and your company’s officers, directors, consultants, employees, successors, and assigns harmless from any and all claims and liabilities, (including but not limited to reasonable attorney’s fees) arising from: (i) Intro’s violation of any third party right, including without limitation any right of privacy or intellectual property rights; and (ii) Intro’s violation of any applicable law, rule or regulation.






This contract shall be governed by the substantive law of Sweden where Intro (Introfied AB) has its domicile. Dispute. Any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Sweden, in the Swedish language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. Notwithstanding this, Intro will be entitled to enforce any infringement of Intro’s intellectual property and any non-payment of fees due to Intro in the courts of any jurisdiction in which such infringement is occurring or in which the Customer is incorporated.





These Terms of Service were last updated on June 20th, 2022.





If you have any questions about these Terms of Service or any other question, please contact us at hi@intro.io or send a mail to Introfied AB, c/o Kivra: 556847-3432, 106 31 Stockholm, Sweden.